Terms of Service

1. Who we are and what these terms cover

"Mold Scanner AI," "we," "us," and "our" refer to Tested Media Enterprise LLC, a Puerto Rico limited liability company doing business as "Mold Scanner AI." Correspondence, legal notices, and any notice required under these Terms (including DMCA notices and arbitration opt-outs) may be sent to us at hello@moldscanner.ai or by mail to Tested Media Enterprise LLC, 120 Ave Carlos Chardon #1702, San Juan, PR 00918. The seller of every purchase on this site is Tested Media Enterprise LLC, doing business as Mold Scanner AI, at that address; you may request an emailed copy of this seller information from hello@moldscanner.ai. "You" and "your" refer to the individual accessing or using our Services.

"Services" means, collectively: (a) the website at moldscanner.ai and all subdomains; (b) our browser-based educational tools, calculators, checklists, timers, and document templates; (c) our email early-access list, newsletter, and transactional messaging; and (d) our mobile application and its paid features.

By accessing or using any of the Services, you agree to these Terms of Service ("Terms"), our Privacy Policy, and our Medical & Professional Disclaimer, each of which is incorporated by reference. If you do not agree, you must not use the Services.

2. Eligibility and age requirement

The Services are intended for users who are at least 13 years of age. If you are between 13 and the age of majority where you live, you may only use the free features with the involvement and consent of a parent or legal guardian. To purchase, you must have legal capacity to enter this contract where you live; otherwise, your parent or legal guardian must place the order and personally accept these Terms.

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. Where we have reason to believe a user may be under 13, we will block submission, delete any personal information we collected inadvertently, and direct the user to have a parent or legal guardian contact us. See our Privacy Policy for how we handle this.

You represent and warrant that you have the legal capacity and authority to enter into these Terms, and that your use of the Services does not violate any law applicable to you.

3. Description of services

3.1 Educational content

Our website publishes articles, guides, calculators, checklists, and illustrations about mold, moisture, indoor air quality, and related health topics. All content is for general educational and informational purposes only and is not a substitute for advice from a licensed professional.

3.2 Free tools

Our free web tools are currently offered at no monetary charge while in beta. Tool calculations and PDF generation run in your browser unless a tool clearly states otherwise. Current PDF downloads save locally and do not require an email address. You may separately join our waitlist or marketing list, and you may unsubscribe from marketing communications at any time. We reserve the right to change, discontinue, or begin charging for any tool at any time.

3.3 Browser-local tool output

The calculators and document tools described in this subsection run locally in your browser; the online photo scan uses server processing as described in Section 3.7. When a tool creates a PDF, it saves the file locally to your device. Website tool output is not a mold diagnosis, professional inspection, medical assessment, legal assessment, or insurance assessment.

3.4 Important: not FDA-cleared

The Services, including any screening label or report we produce, have not been reviewed or cleared by the U.S. Food and Drug Administration. They are not a medical device. They are not clinically validated. See our Medical, Legal & Professional Disclaimer.

3.5 Early-access list for the mobile app

You may join our waitlist to receive notice when our mobile application launches. Joining the waitlist is free. Adding your email does not obligate you to purchase anything, and it does not obligate us to provide access. We will contact you at the email address you provide when onboarding opens in your region.

3.6 Mobile subscriptions

The mobile app includes 3 free scans. Continued scanning requires Mold Scanner Pro, billed through your Apple ID. The configured U.S. plans are $49.99 per year, $14.99 per month, or $8.99 per week. Eligible annual subscribers may receive a 7-day trial. Apple displays the final price, currency, taxes, and trial eligibility before you confirm a purchase. Subscriptions renew automatically unless canceled through your Apple account at least 24 hours before the current period ends. Apple handles payment details, billing, cancellation, and refund eligibility. Ordinary-use daily scan limits apply and are shown in the app.

3.7 Online photo scan (moldscanner.ai/scan)

What you get. The online scan reads one photo you upload and returns a free visual verdict on the page. When you claim your free report or buy, an AI model automatically generates a written explanation of the visible features in your photo, an A to F visual category, general educational information on next steps, hiring a professional, typical cost ranges, home test options, equipment and moisture causes, and optional letter templates. The purchase does not include an inspection or a review by a licensed mold professional. The letter category is not an industry standard, a measure of contamination or health risk, a determination of the cause or extent of damage, or a remediation scope. We begin generating the report after a free claim, payment or credit redemption, usually within a minute; if delivery fails, contact hello@moldscanner.ai for redelivery or the remedy described in this section. The report is delivered on the page, by email to the address you give when claiming or at checkout, and in your dashboard.

Prices. One free full report per person, tied to your email address. After that, a single report is $2.99. Packs of 5 scans ($9.99) and 15 scans ($14.99) are sold as credits, good for a year. Checkout charges the price displayed when you commit to buy. Every price is in U.S. dollars, charged once, with no subscription and no automatic renewal. Payments are processed by Stripe under its own terms. We do not store your card number. Applicable sales tax, if any, is shown at checkout.

Credits. A pack adds credits to the account tied to the email you give at checkout. One credit is used when a report is written. Credits are valid for 12 months from purchase and are not transferable; they are not redeemable for cash except where required by law. If a report fails before successful delivery, any credit deducted for it is restored automatically. If we permanently discontinue credit redemption or close your account without a material breach on your part, we will refund the unused portion of your pack price, calculated in proportion to the credits left.

If the photo cannot be read. If our pre-check finds the photo unreadable before the report is written, you are not charged a second time: one scan credit is added to your account so you can upload a clearer photo. You may also ask for a free redo by replying to your report email.

If we misread your photo. If you believe the report describes something other than what is in your photo, reply to your report email within 7 days and we will write a new report from a new photo at no additional charge. Completed reports are not refundable merely because you change your mind, but we will refund duplicate charges and payments for reports we fail to deliver, and we will provide any correction, replacement, price reduction, or refund required by law when the report materially fails to match what we promised. The 7-day free redo is an additional benefit, not a deadline for rights you hold under the law where you live.

Report access. A report link works for 30 days. After that, the report stays in your dashboard, reached by a sign-in link we email to you. We may retire the dashboard with 30 days notice by email, in which case you may download your reports first.

Your photo. We keep a purchased photo so the report can show it. We target deletion of unpaid photos and scan records from our live systems about 60 minutes after upload; separate provider copies and restricted backups expire on their own rolling schedules. See Section 9 of our Privacy Policy.

What the scan is not. Section 7 applies in full. The online scan is a visual screening of one photograph. It is not an inspection, a laboratory test, a diagnosis, or legal, medical, real estate or insurance advice. Grades, verdicts and labels describe a model's visual match to patterns in one photo and are not probabilities or measurements. Template letters are drafting aids only. Before sending any letter, verify every factual statement, recipient, citation, deadline, and requested remedy; do not describe suspected mold as confirmed, and do not withhold rent, assert insurance coverage, or allege a legal violation based solely on this report.

Disputed charges. You may contact your card issuer about a disputed charge without first contacting us. Any restriction we impose while a dispute is investigated is limited to the disputed purchase, will not prevent you from obtaining your transaction records, and will not restrict unrelated paid reports, credits, or privacy rights.

4. Accounts, waitlist, and email communications

Support is provided by email, is not continuously monitored, and does not provide emergency response, medical advice, legal advice, or a professional mold assessment. Dashboard access depends on control of your email account: anyone who controls that account or obtains an unused sign-in link may gain access, so protect your inbox, do not forward sign-in links, and report unauthorized access promptly to hello@moldscanner.ai. A report link that opens without signing in should be treated as confidential, because anyone who obtains it may view the report until the link expires.

You are responsible for the accuracy of any information you submit, including email addresses. You must not impersonate another person or provide false contact information.

Transactional email, when you submit your email to join the waitlist, contact us, or request a supported account or privacy action, we may use that email to confirm or complete the action you requested. This is separate from marketing email.

Marketing email (separate, unbundled consent), we will only send you educational content, product announcements, or promotional emails if you separately opt in (for example, by checking a clearly labeled box at signup, or by confirming your subscription via a double opt-in in your inbox). You can unsubscribe from marketing email at any time using the unsubscribe link in every marketing message, and unsubscribing will not affect your ability to receive the service emails you requested. We treat consent for marketing as granular and revocable; it is not bundled with access to the Services.

Our email practices comply with the U.S. CAN-SPAM Act; where applicable, Canada's CASL (which requires unbundled express consent for commercial electronic messages); and the EU and UK GDPR (under which consent must be freely given, specific, informed, and unambiguous).

5. Your content and license grant

"User Content" means any material you submit to the Services, including photos you upload, text you enter into free-tool inputs, questionnaire answers, email addresses, and any messages you send to hello@moldscanner.ai.

You retain ownership of your User Content. You grant Mold Scanner AI a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, transmit, process, display, and analyze your User Content solely for the purpose of operating the Services, delivering the output you requested, providing customer support, complying with law, and, where you separately opt in, improving the accuracy of our AI models on a de-identified basis.

You represent and warrant that (a) you have all rights necessary to submit your User Content and grant the license above, (b) your User Content does not infringe any third-party right (including privacy, publicity, or intellectual property rights), and (c) where your User Content depicts another person's property (for example, a rental you occupy), you have authority to submit photographs of that property for analysis.

We may, but are not obligated to, review, reject, or remove User Content that we reasonably believe violates these Terms or applicable law.

6. Prohibited uses

You agree not to, and not to permit any other person to:

• Use the Services in violation of any applicable law, regulation, or third-party right;
• Submit photos or content that contain illegal material, nudity, or personally identifying information of third parties without their consent;
• Represent the output of the Services (including any verdict, score, report, PDF, letter, or explanation) as a professional inspection or a verified factual finding. Nothing in these Terms restricts truthful reviews, complaints, disclosures required by law, or submission of our output as evidence of what the Services provided;
• Hold the Services, a visual-screening result, or any Mold Scanner AI output out as a certified mold inspection, medical diagnosis, or legal advice;
• Reverse-engineer, decompile, disassemble, scrape, or attempt to discover the source code, AI model weights, prompts, or training data of the Services;
• Use automated means (bots, crawlers, scripts, or AI agents) to access the Services, except for well-behaved search engine crawlers operating in accordance with our robots.txt;
• Use our content, outputs, or illustrations to train any artificial intelligence model or machine-learning system without our express written permission;
• Bypass, attempt to bypass, or assist others in bypassing any rate limit, usage cap, access control, or other technical measure we apply to the Services;
• Interfere with the operation, security, or integrity of the Services, including by introducing malware, denial-of-service attacks, or unauthorized penetration testing;
• Resell, sublicense, frame, or white-label any portion of the Services without our express written permission;
• Use the Services to generate misleading communications, defamatory content, or fraudulent reports against landlords, tenants, insurers, buyers, sellers, employers, or any third party.

7. AI limitations and no professional advice

Mold Scanner AI uses machine-learning models (including large multimodal models provided by third parties) to generate educational output from the photos and inputs you provide. AI output is probabilistic, not deterministic, and can contain errors, omissions, or confidently stated inaccuracies ("hallucinations").

The Services are expressly NOT:

• A medical device, diagnostic tool, or substitute for a licensed healthcare professional. See our Medical & Professional Disclaimer.
• A certified mold, indoor air quality, or industrial hygiene inspection. A phone camera cannot see behind walls, inside ductwork, under flooring, or measure moisture, spore counts, mycotoxins, or air quality.
• A substitute for an IICRC-, ACAC-, or state-licensed mold inspector, industrial hygienist, or remediation contractor.
• Legal advice. Tenant letter templates, complaint letters, and similar tool outputs are drafting aids only. They do not create an attorney-client relationship, and they are not a substitute for advice from a licensed attorney in your jurisdiction.
• Real-estate disclosure, warranty, or representation for any buyer, seller, landlord, tenant, or insurer.
• An insurance adjustment, claim, or appraisal.

Categorical screening labels describe a model's visual match to patterns in one photo. They are not statistical probabilities, laboratory results, diagnoses, or measurements of health or financial risk. Do not rely on them for high-stakes decisions.

Do not use any verdict or grade, including "Looks clean" or an A grade, to decide that an inspection, moisture investigation, or medical evaluation is unnecessary: this tool can miss visible mold, cannot detect hidden mold, and cannot establish that a surface, room, or building is safe. Before taking or declining any action with financial, medical, legal, or safety consequences, obtain independent verification from an appropriately licensed professional.

8. No warranties / "AS IS"

We make no warranty that: (a) the Services will meet your requirements; (b) AI output will be accurate, complete, or reliable; (c) defects will be corrected; (d) the Services will be secure, uninterrupted, timely, or error-free; or (e) any information obtained through the Services will be suitable for any particular purpose.

Some jurisdictions do not allow the exclusion of implied warranties, so the exclusions above may not apply in their entirety to you. In those jurisdictions, the exclusions apply to the maximum extent permitted by law.

9. Limitation of liability

Without limiting the foregoing, our total aggregate liability to you for all claims arising out of or related to the Services, in any 12-month period, shall not exceed the greater of (a) the total amount you paid us during the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00). This cap applies to the fullest extent permitted by the law where you live. If a court holds that this cap cannot apply to you, only this cap is set aside, and every other provision of these Terms, including the remaining parts of this Section, stays in full force. This cap shall not apply to (i) claims for gross negligence, willful misconduct, or fraud; (ii) claims for bodily injury or death; (iii) claims arising under any statute that prohibits limitation of liability; or (iv) any other claim where applicable law prohibits the limitation set forth in this Section.

9.1 What this section does NOT limit

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by our negligence or gross negligence; (b) fraud or fraudulent misrepresentation; (c) willful misconduct; (d) our gross negligence; (e) any violation of a consumer's non-waivable statutory rights; or (f) any other liability that cannot lawfully be excluded or limited under the law applicable to you (including, where applicable, California Civil Code §1668 and the non-waivable provisions of state consumer-protection statutes).

These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full. In those jurisdictions, our liability is limited to the minimum extent permitted by law.

You acknowledge that the pricing (including any free-of-charge offerings) of the Services reflects this allocation of risk and that the limitations in this Section are an essential basis of the bargain between you and us.

10. Indemnification

You are responsible, to the extent provided by applicable law, for third-party losses caused by your fraud, intentional unlawful conduct, or knowing infringement of another person's rights. You have no contractual duty to defend us or to reimburse losses caused by our own conduct or by AI output.

Important exclusion. Your indemnification obligation does not apply to claims to the extent caused by our negligence, gross negligence, willful misconduct, or fraud, and it does not require you to indemnify us for losses caused by errors, omissions, or misstatements in our own AI output. Your obligation is also limited to the maximum extent permitted by applicable consumer-protection law (including, where applicable, California Civil Code §2782 and analogous statutes in other jurisdictions).

11. Intellectual property and DMCA

11.1 Our IP

The Services and all content we provide (including text, articles, illustrations, icons, photos we create, the Mold Scanner AI logo and wordmark, the current 266-point guided-screening methodology, our AI prompts, our tool source code, and our user-interface designs) are owned by Mold Scanner AI or our licensors and are protected by copyright, trademark, and other intellectual-property laws. All rights not expressly granted are reserved.

We grant you a personal, non-exclusive, non-transferable, revocable license to access and use the Services for your own personal, non-commercial educational use, subject to these Terms. For a report you purchase, we grant a perpetual, non-exclusive license to retain, reproduce, and share that report and to adapt its letter templates for your property-related purposes, subject to other people's privacy rights and without presenting the output as a professional inspection. We do not claim exclusive copyright in purely AI-generated text.

11.2 Attribution and sharing

You may quote short excerpts of our articles and link to our pages with proper attribution (author: Mold Scanner AI, link back to the original URL). You may not republish full articles, redistribute our illustrations, reuse our tool source code, or use our trademarks without our express written permission.

11.3 DMCA notice of infringement

If you believe any material on the Services infringes your copyright, please send a written notice to hello@moldscanner.ai containing the information required by 17 U.S.C. §512(c)(3): (i) a physical or electronic signature of the rights-holder or authorized agent; (ii) identification of the copyrighted work; (iii) identification of the allegedly infringing material and its URL on our Services; (iv) your contact information; (v) a statement of good-faith belief that the use is not authorized; and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the rights-holder. We will respond as required by the Digital Millennium Copyright Act.

12. Third-party services and links

We use third-party service providers to operate the Services, including, currently: Vercel (hosting and edge delivery), Supabase (database, private temporary scan-photo storage, temporary analysis-job coordination, usage counters, and isolation of inaccessible legacy report records), Resend (transactional and marketing email delivery), Anthropic (AI inference for both photo-analysis passes), Sentry (error diagnostics), RevenueCat (subscription status), Apple (billing), and website analytics tools. Current mobile report history is stored only on the device and is not cloud-synced. An earlier app version may have created anonymous legacy report records; those remain isolated pending an account-bound migration and deletion path. We do not control these providers. Their services are governed by their own terms and privacy policies, and your use of our Services may be affected by their policies and outages.

The Services may contain links to third-party websites, products, or services. We do not endorse or assume responsibility for any third-party site or its content, and your use of any third-party site is at your own risk and governed by that site's terms. Reports may contain product links through which we earn a commission, including as an Amazon Associate earning from qualifying purchases; you do not need to buy any linked product to use the report, and a product recommendation does not establish that it is appropriate for your particular property.

13. Free tools, online scan purchases, and mobile subscriptions

Purchases made through the online photo scan at moldscanner.ai/scan are governed by Section 3.7, including the launch price, packs and credits, the free redo, and the limits on refunds. Website report credits and Apple subscriptions are separate purchases; buying one does not include or activate the other.

Our free web tools are currently offered at no monetary charge while in beta. We reserve the right to limit, modify, or discontinue any free web tool at any time, or to impose per-user or per-device usage caps. Because the free web tools are provided without monetary charge, no refunds apply.

The mobile app includes 3 free scans, followed by the Apple-billed subscription choices described in Section 3.6. Purchase screens show the applicable price, billing cycle, automatic-renewal terms, cancellation path, and trial eligibility before confirmation. Apple controls billing and refund decisions. We may change plans or prices prospectively, but the applicable store disclosure will be shown before purchase or renewal as required by Apple and applicable law.

14. Termination and account closure

You may stop using the Services at any time. You may request deletion of your waitlist record, supported account data, or isolated legacy mobile records by emailing hello@moldscanner.ai. Current mobile report history is stored on your device and must be deleted there.

We may suspend, restrict, or terminate your access to all or part of the Services at any time, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or if operation of the Services to you creates an undue security or legal risk.

Sections 5 (license grant for User Content, to the extent necessary to operate the Services), 7-11 (AI limits, warranty disclaimer, liability cap, indemnification, IP), 16 (arbitration), 17 (governing law), 18 (miscellaneous), and 19 (contact) survive any termination.

15. Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top of this page identifies the version in force; the "Effective date" is the date these Terms were first adopted. If we make material changes, we will provide notice (for example, by email to registered addresses or by a prominent notice on the Services) before the changes take effect. Changes apply prospectively after the required notice and assent. They do not reduce rights attached to completed purchases and do not apply new dispute terms to an existing dispute without your express agreement. If you do not agree, you must stop using the Services before the effective date.

16. Binding arbitration and class-action waiver

16.1 Informal resolution first

Before initiating arbitration, you agree to first contact us at hello@moldscanner.ai with a written description of the Dispute and the relief you seek. We will attempt to resolve the Dispute informally within 60 days of receipt. Either party initiating a dispute will provide written notice and allow 60 days for informal resolution, during which applicable filing deadlines are tolled to the extent permitted by law; this process does not delay urgent relief or complaints to government agencies.

16.2 Arbitration rules and venue

If informal resolution fails, the Dispute will be finally resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules & Procedures (or, if the amount in controversy exceeds $250,000, under JAMS's Comprehensive Rules), together with JAMS's Consumer Minimum Standards, which are incorporated by reference. If JAMS is unavailable or declines to administer the arbitration under these Terms, the arbitration will instead be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English by a single neutral arbitrator. For any U.S. consumer, the arbitration hearing will take place (a) virtually by videoconference, (b) in the U.S. county where you reside, or (c) at another location you and we agree on, at your election. The arbitration may proceed on documents only for claims under $25,000 at the claimant's election. Judgment on the award may be entered in any court of competent jurisdiction.

16.3 Fees

We will pay all JAMS (or AAA) filing, administrative, and arbitrator fees for any consumer arbitration brought by you for claims under $10,000. For claims of $10,000 or more, we will pay all JAMS (or AAA) administrative and arbitrator fees, and you will pay only the initial consumer filing fee required by the applicable consumer rules (subject to waiver for indigency). Each party will bear its own attorneys' fees and costs, except where a statute or court order provides for shifting of such fees. If the arbitrator determines that your claim was not frivolous, we will not seek our fees or costs from you.

16.4 Opt-out right

You may opt out of this arbitration agreement by sending written notice to hello@moldscanner.ai with the subject line "Arbitration Opt-Out" within 30 days of the date you first accept these Terms. The notice must include your full name and the email address used with the Services. We will send you a dated confirmation within 10 business days. A valid opt-out applies only to the individual who sends it and does not affect any other agreement. A timely arbitration opt-out removes all of Section 16, including its class-action waiver, without affecting your access to the Services. Either party may bring an eligible individual claim in small claims court, and nothing in this agreement prevents complaints to or participation in proceedings before government agencies.

16.5 Class waiver, public injunctive relief, and severability

All disputes must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator has no authority to conduct any form of class arbitration. Notwithstanding the foregoing, nothing in these Terms limits your right to seek public injunctive relief in a court of competent jurisdiction to the extent that right is not waivable under applicable law (for example, under McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017), for California consumers). A court will determine whether and when a claim for public injunctive relief may proceed, and this agreement does not require a delay that would impair a non-waivable remedy. If any portion of this Section 16 is found unenforceable as to a particular claim by a court of competent jurisdiction, that claim will be severed from arbitration and proceed in court, but the remainder of this Section 16 will remain in full force and effect.

16.6 Mass-arbitration protocol

Coordinated filings will follow the arbitration administrator's applicable procedures, without binding a claimant to another claimant's award or delaying an individual claim except as permitted by applicable law.

16.7 Delegation

A court decides whether the parties formed an arbitration agreement and any other issue that applicable law reserves to courts; other questions of arbitrability may be decided by the arbitrator to the extent permitted by law. Notwithstanding this delegation, a court (and not the arbitrator) will decide any challenge to the enforceability of the class-action waiver in Section 16.5.

17. Governing law and venue

These Terms and any Dispute not subject to arbitration are governed by the laws of the Commonwealth of Puerto Rico, United States, without regard to its conflict-of-laws rules, and by applicable U.S. federal law (including the Federal Arbitration Act for Section 16). Puerto Rico law governs except where mandatory law provides otherwise. For any court action these Terms permit, you and we submit to the jurisdiction of the state and federal courts located in San Juan, Puerto Rico, and a consumer may bring a permitted court claim in any court whose jurisdiction or venue cannot lawfully be waived.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. Miscellaneous

If a disability prevents you from uploading a photo, purchasing, accessing a report, or exercising a privacy right, contact hello@moldscanner.ai for assistance and an accessible alternative.

• Entire agreement. These Terms, the Privacy Policy, and the Medical & Professional Disclaimer are the entire agreement between you and us regarding the Services and supersede any prior agreement on the same subject.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms, in whole or in part, to any affiliate or successor in connection with a merger, acquisition, reorganization, or sale of assets.
• Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of government, war, civil unrest, labor stoppages, and widespread telecommunications or internet-backbone failures. Ordinary outages of our own subprocessors (for example, brief downtime at our hosting, database, email, or AI-inference providers) are not force majeure; we disclaim liability for those through Sections 7, 8, and 9 instead.
• Notices to you. We may give notice by email to the address associated with your use of the Services, by posting a notice on the Services, or by any other reasonable means.
• No agency. No agency, partnership, joint venture, or employment is created by these Terms.
• Headings. Section headings are for convenience only and have no substantive effect.

19. Contact

Questions about these Terms, or notices required by these Terms (including DMCA notices and arbitration opt-outs), should be directed to hello@moldscanner.ai.