Consumer Health Data Privacy Policy
Plain-language summary
This notice explains how Mold Scanner AI handles health-related information. In the current mobile app, answers about asthma, allergies, or whether a doctor has diagnosed a condition stay on your device. They are not included with scan photos, sent to an AI provider, stored in our report database, or used to change a visual-screening result.
Health-related website quizzes run in your browser. Their answers are not uploaded, emailed to us, or added to analytics. The scanner does not infer a health condition. We may receive health information only if you choose to include it in a support or privacy email. We do not sell consumer health data or use it for advertising or geofence tracking.
1. Who we are
"Mold Scanner AI", "we", "us", and "our" refer to Tested Media Enterprise LLC, the operator of moldscanner.ai and the Mold Scanner AI mobile app.
Contact for health data requests: hello@moldscanner.ai · subject line "Health Data Request."
2. Health-related information and current data boundaries
The current product has the following boundaries:
- Mobile onboarding answers: Answers about asthma, allergies, or whether a doctor has diagnosed a condition stay on the user's device. We do not receive those answers.
- Website quiz answers: Health-related quizzes on moldscanner.ai run in the browser. Answers are not uploaded, emailed, or sent to analytics.
- Visual-screening photos: The scanner is for visible surfaces. Do not include people, medical records, prescriptions, test results, or other health information in a scan photo.
- Messages you send: We may receive health information if you voluntarily include it in an email to support or in a privacy request. Please include only what is necessary for us to respond.
The scanner does not diagnose illness, infer a user's health status, or use health answers to produce or modify a visual-screening result. We do not request biometric identifiers, lab results, prescription information, insurance information, genetic data, or medical records.
3. Sources of consumer health data
The only source of health information we may receive is you, when you voluntarily include it in a support or privacy message. We do not buy consumer health data from data brokers, infer it from third-party browsing behavior, or receive it from healthcare providers.
4. Purposes for collection, use, and sharing
If you voluntarily send health information in a support or privacy message, we use it only as reasonably necessary to:
- Respond to the message or complete the privacy request.
- Protect the service, comply with law, or preserve a legal claim when required.
We do not use consumer health data:
- For advertising of any kind, on or off our Services.
- For geofencing of healthcare facilities, identification of consumers near healthcare facilities, or tracking of consumers near healthcare facilities.
- Consumer health data stays outside model training, scan generation, remediation content, and health-risk inference.
- To make eligibility, employment, insurance, or credit decisions about you.
5. Categories of third parties with whom we share consumer health data
Mobile onboarding answers and browser-only quiz answers are not sent to us, so we do not share them with an AI provider, report database, advertiser, data broker, or marketing partner.
If you choose to include health information in a support or privacy email, the following provider category may process that message solely to deliver and store the email:
| Recipient | Purpose | Health data it receives |
|---|---|---|
| Email service provider | Deliver and store the message you chose to send | The content of that message, including health information only when you voluntarily included it |
We do not sell consumer health data. We do not share it with advertisers, data brokers, marketing partners, social platforms, or AI inference providers. We may disclose a message if required by law or reasonably necessary to protect rights, safety, and the service.
6. AI and report-storage boundary
We do not send mobile onboarding health answers or browser-only quiz answers to an AI model, and we do not store them in the scan-report database. Mold Scanner AI is not a healthcare provider, does not offer medical diagnosis or treatment, and should not be used to transmit medical records or other protected medical information.
7. Your rights
Subject to applicable law, you may have the following rights regarding health information we received from you:
- Right to know what consumer health data we have about you, the categories of recipients with whom we have shared it, and the active authorizations you have given.
- Right to withdraw consent for collection, use, or sharing at any time. Withdrawal stops future processing but does not invalidate processing that already happened lawfully.
- Right to delete your consumer health data, subject to limited exceptions where retention is required to comply with a legal obligation, defend a legal claim, or detect security incidents.
- Right to be free from discrimination for exercising any of the above rights.
To exercise a right, email hello@moldscanner.ai with the subject line "Health Data Request" and tell us which right you want to exercise. We may verify your identity using the email address from which you contacted us. We will respond within the timeframe required by applicable law.
You may use an authorized agent where applicable law permits it. We may ask for reasonable proof of the agent's authority and your identity.
8. Your choices
You do not need to provide health information to use visual screening. Do not include health information in a support or privacy message unless it is needed for your request. You may ask us to stop processing or delete health information we received by emailing hello@moldscanner.ai, subject to applicable law.
If a future product feature would upload or otherwise collect health-related answers, we will update this notice and present any consent required by applicable law before enabling that collection.
9. Security and retention
Mobile onboarding health answers remain under the controls of your device. Browser-only quiz answers disappear when you close or reset the relevant page unless your browser itself preserves page state. Support and privacy emails are protected with reasonable administrative and technical safeguards and retained only as long as reasonably necessary to respond, meet legal obligations, resolve disputes, and protect the service. No security method is perfect.
10. No collection from children
The Services are not directed to children under 13. We do not knowingly collect consumer health data from a child under 13. If you believe a child has submitted consumer health data to us, email hello@moldscanner.ai and we will delete it.
11. Complaints to a regulator
You may contact the consumer-protection or privacy regulator for your place of residence. Washington residents can contact the Washington State Office of the Attorney General. Nevada and Connecticut residents can contact their respective state attorneys general.
12. Changes to this policy
If we materially change this policy, we will update the "Last updated" date above and, where required by law, give you a separate notice and obtain a new opt-in before any material change in the categories of consumer health data we collect, the purposes for collection, or the categories of recipients.